Frequently Asked Questions

ORDERING & PAYMENT

How do I place an order?
Browse our collection at sneakeruniversal.com, add items to your cart, and proceed to checkout. Follow the prompts to enter your details and complete your purchase.

What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, Amex, Discover), PayPal, and other select payment options. All transactions are secure.

How do I use a discount code?
Enter your code at checkout in the designated field. Discounts apply automatically if valid.

Can I modify or cancel my order?
Once placed, orders cannot be altered or canceled. Please review your cart carefully before checkout.

SHIPPING & DELIVERY

Where do you ship?
We ship worldwide. Delivery times vary by location.

What are the shipping options?
Standard and expedited shipping are available. Costs and delivery times are calculated at checkout.

How do I track my order?
A tracking number is emailed once your order ships. Use it on the carrier’s website for updates.

What if my package is lost or stolen?
Contact the shipping carrier directly for assistance. We’re not liable for lost or stolen packages after delivery.

RETURNS & EXCHANGES

What’s your return policy?
Unworn, unwashed items with tags intact may be returned within 14 days for a refund or store credit. Final sale items are non-returnable.

How do I initiate a return?
Visit sneakeruniversal.com to start the process. You’ll receive instructions via email.

When will I get my refund?
Refunds are processed within 5–7 business days after we receive your return.

PRODUCT & SIZING

How do I find the right size?
Refer to our sizing charts on product pages. If unsure, we recommend sizing up for a relaxed fit.

Are your products authentic?
All items are 100% authentic and sourced directly from brands or authorized retailers.

Do you restock sold-out items?
Restocks are rare but possible. Follow us on social media for updates.

ACCOUNT & WEBSITE

How do I reset my password?
Click “Forgot Password” on the login page and follow the emailed instructions.

Why is my account locked?
Too many failed login attempts may trigger a lock. Reset your password to regain access.

How do I unsubscribe from emails?
Click “Unsubscribe” at the bottom of any promotional email.

OTHER

Do you offer gift cards?
Yes! Digital gift cards are available for purchase online.

Can I pre-order items?
Pre-orders are occasionally offered. Check product descriptions for details.

How do I collaborate or partner with you?
Reach out via our social media channels for partnership inquiries.